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Pet Services
Search these pages for advice on responsible pet ownership, and information on the services we offer.

The animals we rescue rely entirely on the generosity of people like you. We simply can’t help them without you. Please support our work by making a donation.


Responsible Pet Ownership

As an organisation it is our aim to promote responsible pet ownership through everything we do. As a pet owner it is not enough to simply care about our pets - we also have to provide everything our pet needs.

Responsible pet ownership involves neutering, micro-chipping, annual vaccinations, veterinary care and flea and worm treatment, as well as the requirements listed below. All of these things are essential for an animal to remain happy and healthy.

Under the Animal Welfare Act 2006, an owner must provide their pet with the following:

Behaviour - a pet should be allowed to express normal behaviour depending on the species and breed. For example, rabbits need enough space to hop around, play and graze; dogs must have access to exercise and play

Companionship - an animal should be housed either alone or with other animals, as per the suitability of the species or breed. For example, where possible rabbits should be housed with other rabbits as companions

Diet - an animal should be fed a healthy and appropriate diet, including constant access to fresh, clean water

Environment - a pet should be provided with a safe environment which allows appropriate room for the animal to exercise and move around

Health - a pet has a right to receive proper veterinary treatment, and in a timely manner, for illness and injury

For more information on responsible pet ownership please see these animal care pages, which offer helpful advice on all your pet needs.

At our Welfare Events we offer animal welfare advice, low-cost treatments and are on hand to discuss what individual animals require. Also, feel free to come down to our Centre, or give us a call, and seek advice. We're here to help!

Pet Insurance

We highly recommend all pet owners purchase pet insurance as you never know when illness or injury will strike. Vet bills for operations or for long-term care can be very costly. With insurance all you need to pay is your monthly fee and, if you need to make a claim, the excess agreed when you take out the policy.

It's important to correctly research pet insurance rather than just buying the cheapest out there as they are not all equal. There are different kinds of insurance and they offer differing levels of cover. Ensure you read all the fine print as some policies will only cover an illness for a set period of time, such as 1 year - not very useful if your dog is diagnosed with a long-term illness such as diabetes. Other policies will cover illness and injury up to a certain amount of money, then it is no longer covered. Covered for Life policies are the most comprehensive around.

Also be aware that if you change insurance providers, pre-existing conditions will not be covered under your new provider.  Pet insurance can be a bit of a minefield but with a bit of research you will be able to find the perfect policy for you.

Summer Advice


The most simple way to ensure your pets are kept healthy this summer is to provide them with enough water. All animals should have a constant supply of clean, fresh water at all times, but during the summer they are likely to drink much more.


Provide your pets with somewhere shady to rest and cool down when the temperature soars during the afternoon.


Always look out for signs of heatstroke in your pets. Collapsing is the most obvious sign, but this will have been after heavy panting, excessive salivation, distress and disorientation. If you think your pet has heat stroke call your vet immediately and attempt to cool them down by wrapping them in cool (not too cold) towels to gently lower their body temperature.


Avoid walking your dogs during the afternoon, as this is when the temperature is at it's highest as the sun reaches it's peak. Elderly dogs, puppies, overweight dogs and flat-faced breeds are most likely to suffer.


Rabbits are susceptible to a devastating maggot infestation known as flystrike. This is most common in rabbits confined to hutches, as they are struggle to keep away from their mess and the heat and faeces attract flies, which lay eggs in the rabbits skin. As the eggs hatch, they become maggots, which cause a lot of pain and irritation to the rabbit. Rearguard is a preventative medication that is simply dabbed along the rabbit's back and around their tail to deter flies


Provide wildlife and fish with shade over any ponds, as the water temperature can rise rapidly and they need somewhere to cool down and regulate their body temperature.

Pet Suncream

Animals with pale (such as white or very light tan) fur, or thin fur are likely to burn in the sun.


If your pet turns their nose up at their food in the morning, it's best to discard it sooner rather than later as flies are attracted to the meat as it starts to go off in the hot weather.


Treat your pets to a salon trip before the temperature really increases. Dogs with long and thick fur are far more likely to suffer in the heat, so it's advisable to get them booked in for a trim to help keep them cool and looking lovely (as always).


Never leave dogs in locked cars! Even with a supply of water and windows open, they can easily succumb to heatstroke in a very short amount of time, so the risk is never worth it. You can call 999 to alert the police of a dog stuck in a hot car.

During September 2017 we collaborated with Cat Protection East Midlands Neutering,Vets4Pets Ilkeston,Erewash Dog Wardens and Bayer in an outreach programme in Cotmanhay,Ilkeston, helping to chip and snip owners cats.  Cats Protection,ourselves,Natasha the dog warden as well as an army of volunteers took to the streets to offer people a little assistance. As well as getting the cats micro-chipped and neutered, free transport, some flea and worming treatment was provided too. Which helped support the community and their felines in need.

With over 3,000 doors being knocked on, the team achieved great results for 2017. Together we have achieved a fantastic outcome with 73 successful neuters during the two weeks and a further 7 following on from the scheme.

Cats were fully vet checked by the lovely team at Vets4Pets Ilkeston as well as Micro-chipped,flead,wormed and further treatments were provided were they required such as urgent dental care.


Collectively we were able to fund this collaboration including a fantastic donation of £300  from Vets4Pets for treatments to these wonderful cats.

Thank you to everyone involved. It has been great assisting the people of Cotmanhay,Ilkeston, and helping promote responsible pet ownership.

Learn more HERE about the importance of neutering your cat.